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Effective communication lies at the heart of performance for
individuals, groups and organisations,
enhancing many facets of everyday life and working life, including:
- Interpersonal
relationships
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- Client/customer
relations
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- Consultation
and engagement
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- Giving/receiving
constructive feedback
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- Negotiation and
mediation
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Perhaps it is because of the vital role played by communication that we
can identify so many barriers to its effectiveness, including examples
such as:
- Language
inappropriate to the audience
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- Interpersonal
relationships
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- Poor
structure, flow and style
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- Mistrust
and 'bad experiences'
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- Dull
or unimaginative presentation
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- Assumptions
which remain unaddressed
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- Poor
research, inaccuracy
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We can assist
our clients to address all of these barriers.
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WHO WE WORK
WITH AND WHERE
- From
individual writers and presenters to teams, groups and organisations
- Across
government, community, education, research and industry sectors
- From
urban settings to rural and regional Australia
- Wherever
people need to understand and communicate effectively about the
political,
economic, social and technical contexts, trends and issues which affect
them
- In a range
of media from print and Web to personal presentation and group
facilitation
WHAT WE DO
We take the time
to research and understand the needs and expectations of both client
and audience
and to
address explicitly barriers to effective communication. Our
services include:
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Communication planning
- Evaluation
of communication process, practice and performance
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Independent review of policies, ethical statements, documents, plans,
reports
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Development of manuals, guides, fact sheets, brochures, Web,
presentations
- Documentation
of minutes, group outcomes, conference/seminar proceedings
- Co-writing/ghost
writing of books, articles, reports
- Document
finishing, editorial assistance (substantive/style) and
proofreading
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Interpretation, education and extension
- Training and capacity
building
in communication and group facilitation skills
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